John Bertram House of Swampscott
Google review score
What visitors and families chose to post publicly, not an inspection
Can this service meet the need?
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- Availability
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- Funding accepted
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- Specialist capability
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- Service area
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- Communication and family visibility
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About John Bertram House of Swampscott
59 residences offer assisted living with a universal caregiver model, where CNAs and HHAs assist with meals, laundry, activities, and personal care. A 22-unit special care residence provides dedicated support for those with Alzheimer’s and memory loss, using shared companion suites to encourage connection. The community follows a non-profit mission rooted in 149 years of elder care, emphasizing evolving service plans and family involvement. Ocean access and pet-friendly policies add to daily life.
Google reviews
What people say AI summary
Families consistently highlight attentive, compassionate staff and a warm, welcoming environment for residents. Some reviews note past management issues and cleanliness concerns, though recent accounts emphasize strong care and responsiveness.
What reviewers like
- ＋Highly attentive and kind staff
- ＋Personalized resident care approach
- ＋Warm, family-like atmosphere
- ＋Responsive management team
Things to note
- －Past regulatory violations cited
- －Inconsistent cleanliness mentioned
- －Staff turnover noted
Summarised from 18 Google reviews. It may not reflect every experience. Read the full reviews at the source.
Locations
Get directions ↗- 📍565 Humphrey St, Swampscott, Massachusetts, 01907 Directions ↗