Discovery Village The West End website

Discovery Village The West End

📍 Richmond, Virginia 4.5 Google rating · 115 reviews
Assisted living Dementia care
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Google review score

What visitors and families chose to post publicly, not an inspection

4.5/5
115 Google reviews
Unverified public reviews. Check the provider's state license as well, not instead.

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Funding accepted
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Service area
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Published pricing details

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About Discovery Village The West End

Spacious apartment homes come with features designed for comfort and ease, including kitchenettes, private bathrooms, and emergency call systems. The community offers assisted living and a dedicated SHINE® Memory Care program that uses science-based methods to support residents living with dementia through personalized engagement and structured routines. Daily offerings include chef-prepared meals, fitness classes, and themed social events that rotate monthly as part of the BALANCED℠ wellness initiative. A veterans program provides tailored recognition and activities for former service members.

Google reviews

What people say AI summary

Most families report deep satisfaction with the care and staff, though some note recent service inconsistencies and facility issues.

What reviewers like

  • ＋Kind and compassionate staff
  • ＋Responsive and respectful employees
  • ＋Frequent engaging activities
  • ＋Clean and comfortable facility

Things to note

  • －Unpredictable front desk service
  • －Poor maintenance and flooding issues
  • －Inadequate aide staffing

Summarised from 20 Google reviews. It may not reflect every experience. Read the full reviews at the source.

Locations

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Evidence and freshness: The address, phone, rating and review count come from the provider’s public Google Business Profile, and the description and review summary are written from the provider’s own website and its public reviews. ChooseCare has not inspected this service. Check its license with your state licensing agency before agreeing care. Operational details are provider-supplied and dated above, are not verified by us, and can change, confirm needs, availability, fees and contract terms directly before agreeing care. A listing or a paid advert is not a ChooseCare endorsement. Something wrong? Tell us and we will correct it.