Brookdale Southside website

Brookdale Southside

📍 Jacksonville, Florida 3.7 Google rating · 68 reviews
Assisted living Dementia care
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Google review score

What visitors and families chose to post publicly, not an inspection

3.7/5
68 Google reviews
Unverified public reviews. Check the provider's state license as well, not instead.

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About Brookdale Southside

Offers assisted living with 24/7 staff on-site for emergency response. Residents get help with daily tasks like medication, bathing and dressing. Memory care is available for those with dementia, using structured routines and secured spaces. The community supports coordination with outside healthcare providers and tracks care in an electronic medical record system.

Google reviews

What people say AI summary

Most families describe a supportive environment with attentive staff, though some report serious concerns about billing, communication, and care during health transitions.

What reviewers like

  • ＋Friendly and kind staff
  • ＋Clean and well-maintained grounds
  • ＋Smooth resident transitions
  • ＋Engaging activities program

Things to note

  • －Unexpected rent and fee increases
  • －Poor food quality and service
  • －Billing issues without notice

Summarised from 20 Google reviews. It may not reflect every experience. Read the full reviews at the source.

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Evidence and freshness: The address, phone, rating and review count come from the provider’s public Google Business Profile, and the description and review summary are written from the provider’s own website and its public reviews. ChooseCare has not inspected this service. Check its license with your state licensing agency before agreeing care. Operational details are provider-supplied and dated above, are not verified by us, and can change, confirm needs, availability, fees and contract terms directly before agreeing care. A listing or a paid advert is not a ChooseCare endorsement. Something wrong? Tell us and we will correct it.